Privacy Policy

Terms of Use

The information, materials and opinions on this website are for general information purposes only and are not intended to constitute legal or other professional advice and should not be treated or relied upon as a substitute for specific advice relevant to particular instructions, circumstances or events.

We take the privacy of your information and how it is used and shared very seriously, and we will only use your personal information in accordance with the current data protection law in the UK and this privacy policy. We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This policy applies to this website, and our use of emails and text messages and any other methods we use for collecting information. It covers what we collect and why, what we do with the information, what we won’t do with the information, and what rights you have.

This privacy policy only applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.

LRB Law is committed to respecting and protecting your privacy by complying with the UK GDPR and other data protection legislation.

Who we are

LRB Law Limited, trading as LRB Law practising from The Quay, 12 Princes Dock, Liverpool Waters, L3 1DL is registered with the Information Commissioners Office (registration number ZB809987) is a data controller and responsible for your personal information. This means LRB Law decide how and why your personal data is processed and we control the collection and processing of any personal data that you provide to us.

Information We collect

We will only ever collect the information we need – including data that will be useful to help improve our services.

We may collect and process the following data about you:

Personal information, such as name, postal address, phone number, email address, that you provide by filling in forms on our website, emailing us, provide via social media, when you contact us via telephone and includes information provided when you submit a question to us or provide us with feedback. This also includes any information you provide us, via any means in connection with bringing a claim, or a potential claim or associated legal advice.
Details of your visits to our site including but not limited to, IP addresses (the location of the computer on the internet), pages accessed, and files downloaded. This helps us to determine how many people use our sites, how many people visit on a regular basis, and how popular our pages are. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. It simply allows us to monitor and improve our service.

We may also obtain your personal data from third parties, such as insurers, other regulatory bodies, companies providing services to us or publicly available sources, such personal data is obtained or created in relation to the legal services we provide.

How We use the information We collect

We primarily use personal data to provide professional services, including legal services, to our clients, to manage and promote our business, and to comply with our professional and legal obligations. Generally, these will be:

Where we need to perform the contract, we are about to enter into or have entered into with you.
Where we are considering acting for you or acting for you, and where we identify that it is required to try and prove or defend any claim on your behalf.
Where we need to comply with a legal or regulatory obligation.
Where it is necessary for our legitimate interests (or those of a third party) and the individual’s interests, and fundamental rights do not override those interests. “Legitimate Interests” means the interests of our company in conducting and managing our business and providing you with the best services and products in the most secure way. These “legitimate interests” include:

Providing services to our client
To help us identify you when you contact or visit Us
For general administration purposes
To help us validate any enquiry relating to you or your potential claim or existing claim
To help Us improve the quality of Our products and services
To offer you additional services that may be of interest or relevance to you
To help us detect and prevent fraud and money laundering
To help us recover debts
To carry out any identity checks that we consider necessary
When you communicate with us for customer service or other purposes (e.g., by emails, faxes, phone calls, tweets, etc.), we retain such information and our responses to you
When we process your personal data for our legitimate business interests, we always ensure that we consider and balance any potential impact on you and your rights under data protection laws

If you have any concerns about the processing on the grounds of “legitimate interests” described above, you have the right to object to this processing.  For more information on your rights please see “Your rights” section below.

Generally, we do not rely on consent as a legal basis for processing your personal data. Where we do require consent, we will ask for that separately and clearly, you have the right to withdraw your consent at any time by contacting us.

Sharing your information

We keep your personal data secure and do not share it with third parties except:

We may share personal data relating to our clients to experts instructed in the matter, barristers, the Courts, mediators, arbitrators.
We may share personal data with our suppliers and service providers.
We may share personal data, when necessary, with law enforcement and regulatory authorities

We may also disclose your personal information to third parties, if we are under a duty to disclose or share your personal data for legal or regulatory purposes, in relation to existing or future legal proceedings, for the prevention of fraud/loss or to protect the rights, property, safety of LRB Law, our customers or others.

Data security

Information is stored by us on computers located in the UK. We may transfer the information to other offices and to other reputable third-party organisations as explained above or to third party IT service providers.

Our internal data processing is undertaken in the UK. We may make use of technical solutions and business support which is provided by global companies. From time to time, we may also need to transfer personal data internationally in the course of our work – for instance if we have a client based overseas. We will only transfer your personal data outside of the UK under the following circumstances:

where the transfer is to a country or other territory which has been assessed by the UK as ensuring an adequate level of protection for personal data
with your consent; or
on the basis that the transfer is compliant with the UK GDPR data protection legislation.

We have put in place appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process personal data on our instructions, and they are subject to a duty of confidentiality.

LRB Law have protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely to protect against its loss, misuse and alteration. We have put in place procedures to deal with any suspected personal data breach and will notify individuals and any applicable regulator of a breach where we are legally required to do so.

Documentation can be supplied on request from our Data Protection Manager via email lee.benson@lrblaw.co.uk

LRB Law take steps to ensure that any businesses that we share your data with will have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored correctly.

Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information we cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.

Retention

We will keep your information only for as long as we need it to provide you with the goods, services or information you have required, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with people that have asked us not to. We are committed to combatting the issue of fraudulent claims and therefore we do retain some personal data for this purpose indefinitely. When we no longer need information, we will always dispose of it securely, using specialist companies if necessary to do this work for us. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Job applicants, current and former LRB Law employees

When individuals apply to work at LRB Law, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Disclosure and Barring Service (when permitted to do so by the law) we will not do so without informing the applicant beforehand unless the disclosure is required by law and where necessary obtaining their consent.

Once a person has taken up employment with LRB Law, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with LRB Law has ended, we will retain the file in accordance with the requirements of our retention schedule.

Your rights

Under the data protection legislation, you have the right to request copies of your data, request rectification of your data, request erasure of your data, object to Us processing your data, the right to prevent your data being used for direct marketing, request us to restrict the process and where our systems allow, the right to access a copy of the information we hold about you (a subject access request).

If you wish to exercise any of these rights, please contact the Data Protection Manager in writing at LRB Law, The Quay, 12 Princes Dock, Liverpool Waters, L3 1DL

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulation. https://ico.org.uk/your-data-matters/

How to complain

Please contact the office if you have any query or concern about how we use your information.

You also have the right to lodge a complaint with the Information Commissioner. The Information Commissioner may be contacted at https://ico.org.uk/make-a-complaint or telephone: 0303 123 1113.

How to contact us

If you wish to contact us, please write to Lee Benson at LRB Law, The Quay, 12 Princes Dock, Liverpool Waters, L3 1DL or send an email to lee.benson@lrblaw.co.uk